This is a Refundable security deposit of up to Rs 1000 to 5000 which will be charged. During limited-period offers, this amount might be lower.
It will be refunded within 10 bank working days of the booking's end time, post verification of Fastag charges and traffic violations. Please note traffic violations will be reflected in the government portal after 3-4 days of the booking’s end time.
Based on customer requirements we are providing multiple kilometer packages. The total kilometer limit for your booking is determined by multiplying the duration of your booking with the hourly "Kilometer limit" of the pricing plan that you select.
If extra kilometers are driven than the total limit of your booking, the additional kms attract "extra kms charges", which vary by the car model and the city.
Kindly note all our kilometer packages are without fuel. There will be sufficient fuel and we request you to return the vehicle with the same fuel level.
In case of excess fuel returned, to qualify for a fuel refund, the customer should provide more than 20% compared to the trip start fuel percentage along with the vehicle number at the time of drop off. Kindly note we will NOT be able to reimburse fuel bills shared with us later.
The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation, we assume a lower mileage than what is defined by ARAI. The date on the fuel bill should fall within the booking period. Hand-written fuel bills will be considered invalid.
Customers can cancel the booking subject to the following conditions. A cancellation refund will be done through the original payment method within 10 bank working days.
Rescheduling must be informed 24 hours prior to the booking start time. Changes are subject to car availability.
Customers should inform us 24 hours prior to the booking end time for extensions. Confirmation is based on car availability.
Customers should inform 24 hours prior to the booking start time. This applies based on car availability and charges might differ depending on the car type.
Speed limit is from 80 to 100 Kmph. In case the customer exceeds the 100 speed limit, you will be charged INR 500/- for each violation.
Customers are responsible when not in compliance with laws/terms or if found under the influence of alcohol/narcotics.
In occurrence of vehicle damage, the customer shall be solely responsible for all such loss regardless of cause.
In situations of irresponsible, unsafe, or negligent usage, the Customer could be liable for all damages irrespective of insurance claims. Such situations include, but are not limited to:
9 Drive Cars conducts periodical checks. We expect customers to help maintain cleanliness. The following will attract penalties deducted from the Security Deposit:
The Company reserves the right to block, penalize, or fine the Customer at our own discretion in the event of non-compliance.
Customers are responsible for paying all tolls & state permits. 9 Drive Cars vehicles are registered with an all-India Permit.
Please stop at the border RTO check post to obtain a valid state permit by paying relevant charges. If planning to go to other states, inform customer care to allocate a vehicle with a valid permit. If not available, the Customer must pay the fee and obtain the state entry permit.
RFID FASTAG features are available for hassle-free trips on national highway tolls. Customers should recharge Fastag based on trip duration using PhonePe/GPay/Paytm and share the transaction receipt with our executive at drop time.
If the customer utilizes the Fastag balance without recharge, we will charge double the Fastag amount used. Since Fastag is not managed by 9 Drive Cars, we are not responsible for double charges or toll issues.
In case of User negligence or accident, the Full Cost should be paid by the customer.
9 Drive Cars is not responsible for any damage to, loss, or theft of any personal property belonging to the user, co-passenger, or third party regardless of fault or negligence.
To avail 9 Drive Cars service you must be at least 23 years old, and your driving license for "Light Motor Vehicles" must be at least 1 year old (at the time of starting the trip). Driving license printed on A4 sheet of paper (original or otherwise), driving license on M-Parivaahan app and commercial driving licenses will not be accepted.
The Minimum booking hours for weekdays is 24 hours, and on weekends it is 24 hours.
Security deposit will be refunded within 10 Bank working days.
No, we do not provide inter-state drop off.
No,we do not providet your doorstep.
You can extend / modify the booking post confirmation from customer support.
No, only the applicant on whose name the booking has been confirmed and verified, will be allowed to pick up the car.
Yes. You have to pay the amount as per the applicable law of the state which you intend to cross/travel. 9 Drive Cars will refund only if an annual permit is purchased. However, reimbursement will be done based on the usage.
Charges will be based on the extra hours and extra kilometers.
For such breaches, consumers have to compensate. This depends.
Parking and Tolls charges you are required to pay. No refund will be done for the same.
You can find the car documents in the dashboard.